Spare parts service for Cleo pet products
At Cleo Pet we recognise the investment you make when choosing a quality Cleo design. That’s why we offer a comprehensive spare parts service for many of our products.
Cleo scratching towers and climbers for example, are robustly designed to provide comfort and entertainment for your pet but ultimately they will suffer wear and tear. Our spares service enables you to replace worn parts, prolonging the life of our products and keeping them safe and smart in your home.
Due to the wide range of components using in the Cleo range it’s difficult to list them all, so it’s best to call us to make sure we get the correct replacement parts for you, and quote a price.
Ordering spares is easy :-
Step 1 : CALL US
Phone : 01234 709108
If for any reason we don't answer, or you are calling out of office hours please leave a contact number and your parts request and we'll call you back.
or
Email leaving your number and request, and we’ll call you back.
Step 2 : PLACE YOUR ORDER
During the call the Cleo team will identify the part (or parts) you need to order and confirm a price. Charges for parts vary but we have a fixed Postage and Packing charge of £4.50 for all spare part orders
Step 3 : PAYMENT
We accept major Credit or Debit cards and can take payment over the phone as you order.
If you prefer to send a cheque that’s fine, but we can’t send the goods until the cheque is banked and cleared, and please note we are currently unable to accept Postal orders, or AMEX cards.
Please Note:
- If you need further information about the Cleo spare parts service please call 01234 709485.
- £4.50 flat delivery charge for UK mainland deliveries only. Please call delivery addresses outside UK mainland.
- Multiple spare part orders to a single address will be charged at this flat rate.
- Most items can be sent out the same working day if the order is received before 12.30pm.
- Office Hours - 9.00am to 5.30pm Monday to Friday. (Outside these hours please leave a message and phone number, and we’ll call you back).